Quick Contact Summary
Chase Travel Center (travel portal support): 1888-429-4105. Use this for reservations, itinerary changes, and travel-portal questions. NerdWallet
• General Chase Customer Service (U.S.): 1888-429-4105 — for account access, general help. Chase
• Chase Credit Card Customer Service: 1888-429-4105— for card benefit questions, disputes, or Guide to Benefits references. Call the Travel Center first for travel-portal bookings or travel-related claims: 1888-429-4105. NerdWallet
Introduction — Why You Should Call Instead of Waiting
When flights change, hotels cancel, or reward bookings need adjustments, time matters. Calling a travel specialist gets you faster re-routing, quicker refunds, and real human escalation. This guide focuses on how to contact Chase Travel, what to ask, and how to prepare so your call resolves the issue on the first try.
How This Guide Helps You
• Experience: Real, practical steps and call scripts to get fast resolutions.
• Expertise: Uses official Chase resources and known travel-center contact points. Chase+1
• Authoritativeness: Contact numbers sourced from Chase and trusted financial travel guides. Chase+1
• Trustworthiness: Step-by-step advice and recommended documentation to have ready before you call.
When to Call Chase Travel Support (Top use cases)
Call 1888-429-4105for:
• Booking a flight/hotel/cruise through the Chase Travel portal. NerdWallet
• Changes to booked itineraries that were made via Chase Travel. Chase
• Questions about redeeming Ultimate Rewards for travel bookings. Chase
Call 1888-429-4105(credit card support) for:
• Questions about card-provided travel protections, Guide to Benefits, dispute/chargeback state. Chase+1
Call 1888-429-4105 for:
• General account issues, login problems, or non-travel assisted queries. Chase
How to Prepare Before You Call
Having the following ready dramatically speeds resolution:
1. Booking reference / confirmation number (Chase Travel booking code).
2. Last four digits of the card used for the booking.
3. Full traveler names as on passports/IDs.
4. Screenshots or emails showing the issue (price drops, cancellations).
5. Desired outcome (refund, rebook, voucher).
6. Time window when you can travel (if rebooking).
What to Say
Use this short script on the phone:
“Hi — I booked a trip through the Chase Travel portal under confirmation [CODE]. I need help with [change/refund/price match]. The last four digits of the card used are [1234]. I can provide any documentation you need. Can you assist me now?”
They can:
• Rebook flights or hotels booked through the portal. Chase
• Apply refunds or help open refund claims (subject to supplier rules). NerdWallet
• Help you use Ultimate Rewards points to pay for or retro-apply to travel purchases. Chase
• Rebook reservations made directly with an airline/hotel (you must call the supplier).
• Override supplier policies (e.g., non-refundable fares) without approval from the supplier.
• Provide legal or tax advice related to travel.
Using Ultimate Rewards with Chase Travel
You can pay with points at booking or apply points retroactively to eligible purchases. Chase
• If you prefer transferring points to travel partners (airlines/hotels), ask the agent for guidance or do it via your Chase Ultimate Rewards account.
For point application issues, call 1888-429-4105 and a Chase Travel specialist will assist. NerdWallet
Emergency & Disruption Help
If your flight is canceled or you’re stranded:
• Call 1888-429-4105(travel) or the airline’s emergency number if the flight is directly operated. NerdWallet
• For lost/stolen cards or fraud concerns during travel, call the number on the back of your card immediately — or use 1888-429-4105 for credit card support. Chase+1
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