All refunds are evaluated on a case-by-case basis for products purchased directly from UWorld. One case has no bearing on another. Refund amounts determined by UWorld are final.
In-App Purchases: We are unable to process any refunds for purchases made via mobile application (in-app). Please contact Apple for all refund/credit requests for Apple in-app purchases.
USMLE Step 2 CS, Step 3 CCS, Subject Reviews & Self-Assessment Exams: These subscriptions are non-refundable, non-transferable, and cannot be converted into another subscription.
CPA Review: Students may request to cancel their CPA review product only within 10-days of activation of any of the materials. To qualify for a refund, no more than 10% of the course (lectures, Qbank, or a combination there-of) may have been used per exam section. All CPA Review refunds are subject to a cancellation fee of $75 (for single section purchases) or $250 (for package purchases), plus any applicable shipping charges. No return of merchandise is necessary.
MBE: MBE: Refund amounts are based on the number of questions used and calculated on a prorated basis. A minimum fee of $125 (exclusive of standard processing fee) applies to all refund requests for this product.
Course Book. NAPLEX Course Books are eligible for return if the Course Book is brand-new and untouched, and was purchased within 30 days of the refund request.
Purchases made through the RxPrep/UWorld website. All requests for Course Book returns must first be sent to UWorld Support at [email protected], or by clicking the “Contact Us” link on the UWorld website. A customer support specialist will review your request, and if the criteria have been met, return instructions will be provided. Refunds are processed when the NAPLEX Course Book has been received at the UWorld office. Course Books ordered through the RxPrep or UWorld website must be shipped to the UWorld office. We are not able to process refunds for Course Books that are returned to Amazon. Shipping charges, if any, are not refundable.
Purchases made through Amazon.com. If the Course Book was purchased through Amazon, please log into your Amazon account to request a refund authorization. Please note: if you are not sure where to return your Course Book, please check your original receipt to see if your purchase was made through Amazon or the RxPrep website.
Course Books obtained through a school, employer, or group organization. If you need to return a Course Book received from your school, employer or group organization, please contact them directly.
Online Course. Refunds for the NAPLEX Online Course can be requested within 10 days of purchase and if records show that the account has not been accessed. A refund is deemed ineligible if our records indicate that the user has accessed more than one online Video Lecture. If only the QBank portion is used, refund is determined as per our standard QBank policy as listed under “All other QBanks” section. A 10% administrative cost is deducted with the Online Course refund with a minimum of $25. If the NAPLEX Course Book and Online Course were purchased as a bundle, and the Course Book is in brand new and untouched condition, the NAPLEX Course Book can be returned for a refund. Otherwise, the cost of the NAPLEX Course Book ($199) will be deducted from the refund total of the NAPLEX Online Course. Shipping charges, if any, are not refundable.
CPJE or MPJE Course Manual: If the CPJE or MPJE Course Manual is in brand new and untouched condition, the Course Manual can be returned for a refund only if it is requested as a part of the complete course refund. CPJE or MPJE course manual cannot be refunded individually when purchased as part of the online course. If the manual is used in any way, the cost of the CPJE and/or MPJE Course Manual ($25) will be deducted from the refund total of the CPJE and/or MPJE Online Course. Shipping charges, if any, are not refundable.
CPJE or MPJE Online Course: Refunds for the CPJE or MPJE Online Course can be requested within 10 days of purchase and if records show that the account has not been accessed. A refund is deemed ineligible if our records indicate that the user has viewed more than one Video Lecture; attempted any of the questions in the QBank or, for the MPJE Online Course only, viewed 5 or more flashcards from the chosen state-specific flashcard deck.
MPJE Online State-Specific Flashcard Add-Ons: Additional flashcard decks may be purchased by sending an email to [email protected] as long as MPJE Online Course is active. If the MPJE Online Course has expired, then the add-on flashcard deck cannot be purchased individually. Additional charges will apply along with any applicable sales. Refunds are only eligible within 10 days and only if our records indicate that no more than 5 flashcards have been accessed. If the flashcard deck is included as part of the online course, it cannot be returned for a refund individually.
All other Qbanks: Refunds are considered for subscriptions of more than 30 days. Refund amounts are based on the number of days elapsed since the subscription start date or the number of questions used, whichever amounts to a higher deductible.
Example scenario: An individual purchases a 180-day Qbank subscription and generates a few test blocks equal to 20% of the questions in the Qbank. After 45 days, he/she requests a refund. Because the elapsed duration is greater than the percentage of questions used, the refund amount will be based on a subscription converted to the closest duration (60 days) by deducting the applicable 60-day subscription fee from the refund. In the same scenario, if the individual had used 85% of the questions, the refund would be 15% of the subscription fee paid.
Note 1: A processing fee of 10% (minimum of $10 and maximum of $25) will be applied to all refund amounts.
Note 2: All refunds, pro-rated or otherwise, must be requested within 360 days of original purchase. Refunds for purchases made more than 360 days ago will be issued as non-refundable, non-transferable store credit.
Note 3: Subscribers must notify UWorld of their intent to obtain a refund before activating their subscription (or) during the active duration. If the reset option is used or all of the questions are used, no refund will be allowed (see "I want to reset/delete my Qbank test history (or) start all over again, is this possible?" below for further details). No refunds will be offered for expired subscriptions.
Note 4: For combination package purchases, individual subscription fees will be applied when calculating the refund. If any self-assessment Exam(s) is utilized from a package, the entire purchase is rendered non-refundable.
Note 5: Although access to Qbanks via certain mobile devices is provided as an additional feature, it is not intended to be a replacement for computer access, and no refunds or cancellations will be honored due to user inability to install and/or use the provided software on any mobile device (regardless of whether the device meets the minimum system requirements).