New MBE Qbank:  A new subscription goes into effect from the moment of purchase.

Other New Purchase:  All new subscriptions go into effect from the time they are activated and not at the time of setup/purchase.  A subscription can be activated immediately or any time thereafter. If your initial purchase consists of multiple courses (Qbank, Self-Assessment exam, CCS, etc.), each can be activated individually and independently via your account on our website.  This process of activating a subscription after purchase allows you the flexibility to start a subscription when you are truly ready to use it.

We recommend that all subscriptions be activated within 180 days of setup/purchase.  Once a subscription is activated, it cannot be paused or suspended for any reason and will run continuously for the duration of the course material.

All Renewal Purchase:  A renewal is an extension of time to continue access to a current activated subscription.  Because a renewal is an extension to an already active subscription, it is effective from the existing expiration date, not from the day of purchase and cannot be deferred to start at a later date/time.

Any of our product offerings can be purchased from our website with payment due in full at time of purchase via a credit or debit card with American Express/Discover/MasterCard or Visa logo.

You will need to register for an account in order to purchase any of our products.  Once you have registered for an account or if you already have an account:

• Log in to your UWorld account
• Click on the Cart icon at the top of the page and then select your desired product to see a list of available packages and their prices
• Select the package you wish to purchase
• Verify your profile information, address, and educational status, then click the Update button
• Enter your Billing address and credit/debit card information, then click Review Order
• Verify that the correct product is in your cart and click Place Order
• A purchase receipt will automatically be sent to your registered email address

If you complete your purchase but do not receive a receipt, please contact the Customer Care Team at [email protected]

You can subscribe to any of our online courses/services using a credit or debit card with a Visa, MasterCard, Discover or American Express logo.  After a successful payment, your subscription will immediately be available for activation via your account on our website or available complementary mobile applications.

You can also subscribe via personal check, money order, or demand drafts taken in U.S. dollars.  These types of payments should be mailed to us and should include the name of the subscription and the duration, along with the details asked for in the registration form.  We will set up your account as soon as we receive your payment and notify you via email of your access credentials.  All direct-mail payments must be in U.S. dollars and made payable to:

UWorld, LLC
9111 Cypress Waters Blvd
Suite 300
Dallas, TX 75019

We do not accept cash via mail, currencies other than U.S. dollars or payments via fax.

Individuals purchasing our CPA Review product may finance their purchase using Affirm during checkout process. Your eligibility depends on your credit score and other criteria, as per Affirm's policies (outlined here). A soft credit check, a credit check that does not affect your credit score, will be performed by Affirm to determine your loan eligibility. You will need a US based bank account to qualify.

All refunds are evaluated on a case-by-case basis for products purchased directly from UWorld.  One case has no bearing on another.  Refund amounts determined by UWorld are final.

In-App Purchases:  We are unable to process any refunds for purchases made via mobile application (in-app). Please contact Apple for all refund/credit requests for Apple in-app purchases.

USMLE Step 2 CS, Step 3 CCS, Subject Reviews & Self-Assessment Exams:  These subscriptions are non-refundable, non-transferable, and cannot be converted into another subscription.

CPA Review:  Students may request to cancel their CPA review product only within 10-days of activation of any of the materials.  To qualify for a refund, no more than 10% of the course (lectures, Qbank, or a combination there-of) may have been used per exam section.  All CPA Review refunds are subject to a cancellation fee of $75 (for single section purchases) or $250 (for package purchases), plus any applicable shipping charges.  No return of merchandise is necessary.

MBE:  MBE: Refund amounts are based on the number of questions used and calculated on a prorated basis.  A minimum fee of $125 (exclusive of standard processing fee) applies to all refund requests for this product.

NAPLEX:

1. Course Book. NAPLEX Course Books are eligible for return if the Course Book is brand-new and untouched, and was purchased within 30 days of the refund request.

   1. Purchases made through the RxPrep/UWorld website.  All requests for Course Book returns must first be sent to UWorld Support at [email protected], or by clicking the “Contact Us” link on the UWorld website.  A customer support specialist will review your request, and if the criteria have been met, return instructions will be provided.  Refunds are processed when the NAPLEX Course Book has been received at the UWorld office.  Course Books ordered through the RxPrep or UWorld website must be shipped to the UWorld office. We are not able to process refunds for Course Books that are returned to Amazon.  Shipping charges, if any, are not refundable.

   2. Purchases made through Amazon.com.  If the Course Book was purchased through Amazon, please log into your Amazon account to request a refund authorization.  Please note: if you are not sure where to return your Course Book, please check your original receipt to see if your purchase was made through Amazon or the RxPrep website.

   3. Course Books obtained through a school, employer, or group organization. If you need to return a Course Book received from your school, employer or group organization, please contact them directly.
       

2. Online Course.  Refunds for the NAPLEX Online Course can be requested within 10 days of purchase and if records show that the account has not been accessed.  A refund is deemed ineligible if our records indicate that the user has accessed more than one online Video Lecture.  If only the QBank portion is used, refund is determined as per our standard QBank policy as listed under “All other QBanks” section.  A 10% administrative cost is deducted with the Online Course refund with a minimum of $25.  If the NAPLEX Course Book and Online Course were purchased as a bundle, and the Course Book is in brand new and untouched condition, the NAPLEX Course Book can be returned for a refund.  Otherwise, the cost of the NAPLEX Course Book ($199) will be deducted from the refund total of the NAPLEX Online Course.  Shipping charges, if any, are not refundable.

CPJE or MPJE Course Manual:  If the CPJE or MPJE Course Manual is in brand new and untouched condition, the Course Manual can be returned for a refund only if it is requested as a part of the complete course refund.  CPJE or MPJE course manual cannot be refunded individually when purchased as part of the online course.  If the manual is used in any way, the cost of the CPJE and/or MPJE Course Manual ($25) will be deducted from the refund total of the CPJE and/or MPJE Online Course.  Shipping charges, if any, are not refundable.

CPJE or MPJE Online Course:  Refunds for the CPJE or MPJE Online Course can be requested within 10 days of purchase and if records show that the account has not been accessed.  A refund is deemed ineligible if our records indicate that the user has viewed more than one Video Lecture; attempted any of the questions in the QBank or, for the MPJE Online Course only, viewed 5 or more flashcards from the chosen state-specific flashcard deck.

MPJE Online State-Specific Flashcard Add-Ons:  Additional flashcard decks may be purchased by sending an email to [email protected] as long as MPJE Online Course is active.  If the MPJE Online Course has expired, then the add-on flashcard deck cannot be purchased individually.  Additional charges will apply along with any applicable sales.  Refunds are only eligible within 10 days and only if our records indicate that no more than 5 flashcards have been accessed.  If the flashcard deck is included as part of the online course, it cannot be returned for a refund individually.

All other Qbanks:  Refunds are considered for subscriptions of more than 30 days.  Refund amounts are based on the number of days elapsed since the subscription start date or the number of questions used, whichever amounts to a higher deductible.

Example scenario:  An individual purchases a 180-day Qbank subscription and generates a few test blocks equal to 20% of the questions in the Qbank.  After 45 days, he/she requests a refund.  Because the elapsed duration is greater than the percentage of questions used, the refund amount will be based on a subscription converted to the closest duration (60 days) by deducting the applicable 60-day subscription fee from the refund.  In the same scenario, if the individual had used 85% of the questions, the refund would be 15% of the subscription fee paid.

Note 1:  A processing fee of 10% (minimum of $10 and maximum of $25) will be applied to all refund amounts.

Note 2:  All refunds, pro-rated or otherwise, must be requested within 360 days of original purchase.  Refunds for purchases made more than 360 days ago will be issued as non-refundable, non-transferable store credit.

Note 3:  Subscribers must notify UWorld of their intent to obtain a refund before activating their subscription (or) during the active duration.  If the reset option is used or all of the questions are used, no refund will be allowed (see "I want to reset/delete my Qbank test history (or) start all over again, is this possible?" below for further details).  No refunds will be offered for expired subscriptions.

Note 4:  For combination package purchases, individual subscription fees will be applied when calculating the refund.  If any self-assessment Exam(s) is utilized from a package, the entire purchase is rendered non-refundable.

Note 5:  Although access to Qbanks via certain mobile devices is provided as an additional feature, it is not intended to be a replacement for computer access, and no refunds or cancellations will be honored due to user inability to install and/or use the provided software on any mobile device (regardless of whether the device meets the minimum system requirements).

Please use the following steps to purchase a renewal for your subscription:

• Log in to your account on our website
• Click on the User Icon in the top right corner of the screen
• Click on the Renew button corresponding to your subscription
• Select the Renewal duration you wish to purchase
• Verify your profile information, address, and educational status, then click the Update button
• Enter your Billing address and credit/debit card information, then click Review Order
• Verify that the correct package is in your cart and click Place Order

Upon a successful transaction, you will be sent a confirmation email receipt.

Renewals are NOT available for MBE QBank.

A renewal is an extension of time to continue accessing an active subscription, and it will not start the subscription over, provide a reset, or grant access to additional questions that were not previously accessible.  Because a renewal is an extension to an already active subscription, it is effective from the existing expiration date, not from the date of purchase, and cannot be deferred in any way to start at a later date/time.

Please note that to qualify for renewal pricing, you will need to renew the course before it expires.  Renewals are not offered to expired subscriptions.  If you fail to secure a renewal before the expiration date, you will need to purchase a new subscription at the regular price directly from our website to regain access to the material.

You may request to upgrade or downgrade your subscription purchase as long as it has not been activated.  If you purchase a combination package, all included subscriptions must be unused.  Please be advised that current subscription pricing will apply.

If your subscription has been activated, unfortunately, we cannot upgrade it retroactively.  If seeking to downgrade, please refer to our refund policy for available options.

We do not offer custom duration(s) or combination packages other than those outlined on the website.  Please refer to our purchase page for currently available subscriptions (including discounted combination packages for some products).

Self-Assessment exam subscriptions are for 14 days each.  Subscribers whose active subscription(s) have not expired can purchase renewals from 7 days or more at any time before their active subscription expires.  Please refer to the respective course description page for renewal options.

We offer a demo on each of our product pages that contains a sample of the product interface and a few sample questions. We do not offer guest/trial accounts to test our software and view materials.

It is possible to purchase a subscription as a gift for someone else.  However, the intended recipient will need to register an account on our website (or have an account registered for them, with their profile information entered accurately).  If the user is present at the time of purchase, the purchase can be made from their account on our website using any credit or debit card with a Visa, MasterCard, American Express, or Discover logo.

If the user is not present, or you wish for the gift to be a surprise, please contact Support directly using the contact form to arrange payment for the gift subscription.  You will need to provide the user's registered email address so the account can be located.

We offer bulk pricing/discount for purchases made directly by a school/program or an institution, typically for the entire class.  To qualify for bulk pricing, the order must meet the below minimum quantity requirements. 

• STEP1, STEP2:  50 subscriptions
• STEP3, ABIM, ABFM:  20 subscriptions
• NCLEX-RN/PN:  25 subscriptions
• MCAT, SAT, ACT, Clinical Med Math:  Please contact us

Exact discount amounts will vary based on several factors, including the quantity of the purchase, the product ordered, and any additional requirements such as score reporting.  To receive an official quote, please provide the estimated number of desired subscriptions and the desired subscription duration.

Bulk pricing is offered for NEW subscription purchases with minimum quantity per package.  The minimum quantities are:

• STEP1, STEP2:  50 subscriptions
• STEP3, ABIM, ABFM:  20 subscriptions
• NCLEX-RN/PN:  25 subscriptions
• MCAT, SAT, ACT, Clinical Med Math:  Please contact us

You may purchase as many different packages as you like within one order, however the minimum requirement must be met per package in order to qualify for the bulk purchase discount prices (i.e. if you purchase 50 subscriptions of the Step1 360 Qbank and 1 subscription of the Step1 730-day Qbank, only the 180-day subscriptions are eligible for the discount.  The 730-day subscription will be billed at full price). However, students are provided the option to upgrade to a longer duration package at the time they redeem their discount code.  They will simply need to pay the difference in value between the two packages.  Therefore, typically one single baseline product is selected for the purchase.

All recipients of a discount code from a bulk purchase must redeem their discount code within the stated deadline (30 days from code issuance).  However, the subscription will not automatically activate once it is redeemed.  The subscription can be activated at any time following redemption, with no deadline for activation.

A brief overview of the process is as follows:

• We provide an official quote for the quantity and duration that is requested.
• The purchaser provides an official Purchase Order and a list of participating individuals.
• We process the order and participating individuals will receive their own unique discount code via email.
• We will provide a final invoice once the order has been processed.
• Purchaser will then remit payment per the invoice terms.

Individuals need to redeem their discount code under their own UWorld account within the stated deadline.