What is your refund policy?
All refunds are evaluated on a case-by-case basis. One case has no bearing on another. Refund amounts determined by UWorld are final.
USMLE Step 2 CS, Step 3 CCS, Subject Reviews & Self-Assessment Exams: These subscriptions are non-refundable, non-transferable, and cannot be converted into another subscription.
All Qbanks: No refunds are allowed for the first 30-day duration of any subscription, unless the subscription has not been activated. Refunds are considered for subscriptions with more than 30-day duration. Refund amounts are based on the number of days elapsed since the subscription start date or the amount of questions used, whichever amounts to a higher deductible.
Example Scenario: An individual purchases a 180-day Qbank subscription and generates a few test blocks equal to 20% of the questions in the Qbank. After 45 days, he/she request for a refund. As the elapsed duration is greater than the percentage of questions used, the refund amount will be based on a subscription converted to the closest duration (60 days) by deducting applicable 60-days subscription fee from the refund. Additionally, in the same scenario if the individual had used 85% of the questions, the refund would be 15% of the subscription fee paid.
Note 1: A processing fee of 10% (with minimum of $10 and maximum of $25) will be applied to all refund amounts.
Note 2: All refunds, pro-rated or otherwise must be requested within 360 days of original purchase. Refunds for purchases made more than 360 days ago will be issued as nonrefundable store credit.
Note 3: The subscriber must notify UWorld of their intent of a refund before activating their subscription (or) during the active duration. If the reset option is used or all of the questions are used, no refund will be allowed (see "I want to reset/delete my Qbank test history (or) start all over again, is this possible?" below for further details). No refunds will be offered for expired subscriptions.
Note 4: For combination package purchases, individual subscription fees will be applied when calculating the refund. If ANY Self-Assessment Exam(s) is utilized from a package, the entire purchase is rendered non-refundable.
Note 5: While access to Qbanks via certain mobile devices is provided as an additional feature, it is not intended to be a replacement for computer access, and no refunds or cancellations will be honored due to a user's inability to install and/or use the provided software on any mobile device (regardless of whether or not the device meets the minimum system requirements).